Patients
Become a patient, or find the right door if you already are one.
Become a patient
Choose an office. Fill out the signup form for your insurance type, or call. We will call you back to schedule your first 30-minute visit. Medicare and all major local plans are accepted; see insurance and costs.
Newark
665 Churchmans Road · new-patient visits usually within a week
Wilmington
3411 Silverside Rd., Springer Building, Suite 100
Interested only in intensive cardiac rehabilitation? You do not need to become a primary care patient. Call the program at 302-309-1719.
Already a patient? Pick your task
Schedule or change an appointment
Request through the portal, or call your office.
Open the portal →Message your care team
Non-urgent medical questions go through the portal, the secure channel. Expect a reply within two business days.
Open the portal →Refill a prescription
Ask your pharmacy to send the request, or request it in the portal. Allow three business days.
Request a refill →Same-day sick visit
Established patients: call your office when it opens. We hold time each day.
Office phone numbers →Check-ins and the Progressive Health app
Patients enrolled in Care Management use the app for forms and brief check-ins. Your care navigator will set you up.
About Care Management →Records, billing, forms
Records and billing questions: call your office. Forms for work or school: bring them to your visit.
Contact →Portal or app?
The patient portal (Elation Passport) is for appointments, records, messages, and refills. Every patient has access. The Progressive Health app is for patients enrolled in Care Management: guided forms, brief check-ins, and care-plan information. It is powered by Truer Health and supports your care team; it does not replace them.
Urgent concerns and emergencies
Call 911 for chest pain, trouble breathing, signs of stroke, severe bleeding, or any emergency. Do not use the portal, email, or a form.
Mental health crisis: call or text 988 any time.
After hours: call your office number and follow the prompts to reach the on-call clinician for urgent issues that cannot wait until morning.
Where not to send medical information: regular email (including care@ and fit@ addresses) and social media are not secure and are not monitored for clinical messages. Use the portal.